Terms & Conditions

Last Updated: 12/08/2025

Welcome to Hi-Definition. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our site and/or placing an order, you agree to be bound by these Terms & Conditions.

1. Company Information

Trading Name: Hi-Definition
Company Name: New Model Agency
Registered Office: 317 Old Wakefield Road, Huddersfield, England, HD5 8AA
Store Address: 331 Kirkstall Road, Leeds, LS4 2HD
Company Registration Number: 08642149
VAT Number: GB110222786
Contact: hidefinitionleeds@gmail.com | 0113 279 6000

2. Health Disclaimer

  • Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
  • Information on our website is for educational purposes only and does not replace professional medical advice.
  • Always consult your doctor before using our products, especially if you are pregnant, breastfeeding, under 18, taking medication, or have a medical condition.
  • Use products only as directed on the label.

3. Product Information

  • We make every effort to ensure product descriptions, images, and prices are accurate; however, errors may occur.
  • We reserve the right to correct errors or update information at any time without notice.
  • Product results may vary between individuals.

4. Orders & Payment

  • Orders are accepted at our discretion and subject to availability.
  • Full payment is required before dispatch.
  • We accept Apple pay, Google pay, All Visa and Mastercard, American express…
  • We reserve the right to refuse or cancel any order.

5. Pricing

  • All prices are in GBP (£) and include VAT unless otherwise stated.
  • Prices may change without notice.
  • If a pricing error occurs after you place an order, we will contact you to confirm or cancel.

6. Shipping & Delivery

  • We deliver within the UK.
  • Delivery times are estimates and not guaranteed.
  • Risk of loss passes to you upon delivery.
  • International customers are responsible for any customs duties/taxes.

7. Returns & Refunds

  • You have 14 days from receiving your order to return unopened items in resaleable condition for a refund.
  • To arrange a return, email hidefinitionleeds@gmail.com with your order details.
  • Refunds will be processed within 14 days of receiving returned goods.
  • Return postage costs are covered only if the item is faulty or damaged.

8. Age Restrictions

  • You must be 18 or over to purchase certain products, including high-caffeine pre-workouts.
  • By placing an order, you confirm you meet this requirement.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages from using our products or website.
  • Nothing in these terms limits our liability for death or personal injury caused by negligence.

10. Privacy

  • We respect your privacy and process personal data in accordance with our Privacy Policy.
  • By using our website, you consent to our handling of your information as described in that policy.

11. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us
📍 331 Kirkstall Road, Leeds, LS4 2HD
📧 hidefinitionleeds@gmail.com
📞 0113 279 6000

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