Privacy Policy

Effective Date: 14/09/2025

This Privacy Policy describes how Hi-Definition Supplements (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you access or use our website hdsupplements.online (the “Site”), purchase our products, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal data:

  • Information you provide directly

    • Name, billing and shipping address, email address, phone number when you place an order or register an account.

    • Payment information (credit card, debit card, etc.) via third-party payment processors.

    • Communications you send to us (customer service requests, feedback, reviews, etc.).

  • Information collected automatically

    • Usage data: pages you view, links you click, time spent, etc.

    • Device data: IP address, browser type/version, operating system, device identifiers.

    • Cookies and similar technologies (see section 5).

  • Information from third parties

    • If you connect your account with third-party services (e.g. social media) or interact via a referral link, we may receive data from them (e.g. profile information).

    • We may use third parties to help verify identity, prevent fraud, or assist with analytics.

2. How We Use Your Data

We use your personal data for purposes including:

  • Processing and fulfilling orders (including shipping, billing).

  • Managing your account.

  • Communicating with you (order confirmations, customer service, marketing updates if you consent).

  • Improving our Site: analytics, monitoring usage, testing, and developing new features.

  • Personalisation: showing products or offers that may interest you.

  • Legal obligations: complying with laws, resolving disputes, enforcing our Terms & Conditions.

3. Legal Basis for Processing (where applicable, e.g. under GDPR)

If you are in a jurisdiction that requires a legal basis (such as the UK or the EU), we rely on:

  • Contractual necessity – to fulfil purchase orders, deliver goods, perform our services.

  • Consent – for non-essential processing (e.g. marketing emails, certain cookies).

  • Legitimate interests – such as improving our website, preventing fraud (balanced with your rights).

  • Legal obligations – where required by law.

4. Sharing & Disclosure of Your Data

We may share your personal data with:

  • Service providers who perform services on our behalf (shipping companies, payment processors, website hosting, analytics providers).

  • Business partners for co-marketing or promotions (only with your consent if required).

  • Legal authorities or others when required by law, or to protect our rights/privacy.

  • In the event of a business transaction (sale, merger, reorganisation), where your data may be part of transferred assets (with obligations to protect it).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality.

  • Provide analytics to understand how our Site is used.

  • Personalise content, offers, and marketing.

  • Display targeted or relevant content.

You can accept or reject non-essential cookies via our Cookie Settings. Essential cookies are necessary for site operation and cannot be disabled via settings.

6. Your Choices & Rights

Depending on your location, you may have the following rights:

  • To access your personal data.

  • To correct inaccurate or incomplete personal data.

  • To delete or restrict processing of your personal data.

  • To object to certain kinds of processing (e.g. for direct marketing).

  • To withdraw consent (where processing is based on consent).

  • To receive data portability (in applicable situations).

If you want to exercise these rights, contact us (see “Contact Information” below).

7. Data Retention

We retain your personal data as long as necessary to:

  • Fulfil orders, provide customer service.

  • Comply with legal obligations (e.g. tax, accounting).

  • Resolve disputes.

  • For analytic or business purposes, where permitted.

After that, we will either delete your data or anonymise it so it no longer identifies you.

8. International Transfers

If your data is transferred outside your country (for example, outside the UK/EU), we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent) in order to protect your rights.

9. Security

We take reasonable technical and organisational steps to protect your personal data from loss, unauthorised access, disclosure, alteration, or destruction. However, no internet‐based system is 100% secure, and we cannot guarantee absolute security.

10. Children

Our Site is not directed to children under the age of 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children under that age. If you believe we have done so, please contact us and we will take steps to remove that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will post a noticeable notice on the Site and update the “Effective Date.” We encourage you to review the policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:

Hi-Definition Supplements
Email: hidefinitionleeds@gmail.com
Address: 331 Kirkstall Rd, Burley, Leeds LS4 2HD
Phone: 0113 279 6000

If you like, I can format this in a GDPR-compliant version for the UK/EU or add extra clauses (e.g. cookies list, third-party services list) for full transparency. Do you want that?

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